A few links we share with clients constantly. Bookmark these; they solve the most common Microsoft 365 issues without a support call.
- Microsoft 365 service health & diagnostics: admin.microsoft.com service health
- Reset a forgotten or expired password: passwordreset.microsoftonline.com
- Outlook mobile apps: Outlook for iOS and Android
- Microsoft Support & Recovery Assistant: aka.ms/SaRA for automated Outlook and account repair
If a password reset or mail flow issue persists after these steps, it is usually a sign of a deeper directory or licensing problem; that is where we come in.